Shipping policy

Introduction

Welcome! At TheJellyBra, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.

Order Processing Time and Delivery Times

We offer a variety of shipping options to meet your needs. Here’s what you can expect for your order:

Order Processing: 2-3 business days (Monday-Friday)
Insured Standard Shipping: 7–15 business days (Monday-Friday) after dispatch.

This means your total delivery time is typically 9–18 business days. Please note that delivery times may vary slightly depending on your location and local postal services.

Orders placed after 4 PM EST or on weekends/holidays will be processed on the next business day.

Shipping Rates

Free Shipping is automatically applied when you order 2 or more items.

For orders containing 1 item, shipping costs vary depending on your delivery location. The exact shipping fee will be calculated and displayed at checkout after you enter your shipping address.

We currently ship to the following countries and regions:

All European Union (EU) member states
United Kingdom (UK)
United States (US)
Canada
Australia
New Zealand

All applicable shipping costs will be clearly shown before you complete your purchase.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.

Tracking updates may take 2–7 business days to appear after your order has been shipped, depending on the carrier.

Lost or Damaged Packages / Incorrect Address

If an incorrect shipping address is provided, we are not responsible for lost packages or any additional reshipping costs.

Please ensure your shipping address is correct before completing your order. If you entered it incorrectly, please send us a message within 3 hours after the order was made, so we can correct it for you.

If your package arrives damaged, please contact us and send clear photos of the damaged item(s). Once verified, we'll provide a replacement, refund, or another appropriate solution as quickly as possible.

Please contact our customer service team at team@thejellybra.store within 30 days of the delivery date for assistance.

Customs

Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated at checkout.